Deep breath… and slowly count to three. An online business owners worst nightmare would be to have their website completely disappear from the face of the Internet. It could all be made worse if it’s a client that has alerted you to the problem or if it’s launch day for a new product or service.
We’ve let the dust settle before commenting on this story, as it’s not good to rub salt into people’s wounds. On one Saturday morning during April this year, 123-reg (one of the UK’s hosting big boys) managed to delete 67 servers worth of website data and even after 5 days, they were unable to restore data to all their customers. Their response to that was that the service is unmanaged and it’s the customer’s responsibility to carry out backups – but we are doing everything we can. Effectively this had deleted their customers online business – problematic if you are an online only retailer!
So, to help ensure this doesn’t happen to you, here are 5 questions you should be asking your current or future web host:
What type of hosting do you provide?
For maximum uptime and reliability, ideally you want cloud hosting or hosting using a CDN (Content Delivery Network). If you are offered hosting on a VPS (Virtual Private Servers) or shared hosting you are at the mercy of websites also hosted with you. If they use up server resources, your website will start to struggle. Dedicated servers are the other item offered – with this you are