The Value Of Knowing Your Customers

by | May 22, 2018 | Community, Design, Web | 0 comments

At Oxygen, we take a different view of the relationships that we have with our customers. We see our role as guiding them on a journey as their business grows and as their requirements increase. Essentially we are there to help them every step of the way, which is why customer satisfaction plays an important role in what we do as it helps us to:

Measure customer loyalty

Increase repeat business

Identify unhappy customers

Reduce the number of disengaged or lost customers

Deliver a more personalised and tailored service

Differentiate us from our competition

Attract new customers

Increase revenue

At Oxygen, we measure customer satisfaction after every project or piece of work that we undertake.

It helps us to gain a better understanding of our customers’ requirements and concerns so that we can continue to improve the quality of products and our service offering in line with customers’ needs. By monitoring customer satisfaction and responding to problems, we aim to improve customer loyalty and protect revenue and profitability.

Our latest customer satisfaction survey results are in and we are delighted to announce that we have received some fantastic feedback. In a variety of key areas, including customer experience, quality of work, team knowledge, timescales and value for money, we asked our customers to rate our service from 1 to 10, where 1 is poor and 10 is excellent. The results are as follows:

And finally, when asked, 100% of our customers said that said they would recommend us to someone that they know. This is a wonderful thing to hear and a real tribute to the great team that we have working here.

Contact us to talk to us about your forthcoming project and how you can become a satisfied Oxygen client.

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